Responsible Gaming and Patron Protection
At Golden Nugget Online Gaming it’s all about having fun, and we want it to stay that way! It's important to remember that you should only bet what you can afford and always set yourself reasonable limits. But our top goal is bigger than that. From the second you open an account to the moment you get your hands on your winnings; our number one priority is to make sure you're playing safely and responsibly.
Here's what we do to make that happen:
Educate our team members to recognize problem gambling and give them the resources to help.
Provide information and assistance to our players.
Participate in programs and initiatives to increase problem gambling awareness.
Prevent underage gambling.
Think you have a gambling problem? Call for help.
If you or someone you know has a gambling problem, help is available, call 1-800-GAMBLER
Not ready to chat? Check out the links below covering these subjects:
Other Helpful Links
Department of Drug and Alcohol Programs gambling addiction participating provider list
National Suicide & Crisis Lifeline Also available for call at 988
Know Your Limits
At Golden Nugget Online Gaming, we want our patrons to enjoy playing their favorite games and gamble responsibly. However, for some, gambling can become a problem. Please read the information below. It is essential if you are recovering from any kind of dependency.
Always establish limits for depositing and wagering before you start playing.
Decide beforehand on a time limit for your playing session and stick to it. Within that session ensure that you take regular breaks from playing.
Never gamble if it interferes with your daily responsibilities.
Never gamble if you are in recovery from any dependency or are under the influence of alcohol or any other substance.
Never gamble if your primary aim is to recover losses. Remember, bet with your head, not over it.
Play Responsibly - Set Gaming Limits
Deposit Limits - Set daily, weekly or monthly limits on the amount you deposit into your account.
Wagering Limits - Set limits on how much money you wish to wager while playing.
Time Limits - Set session limits so you can control the amount of time you want to play.
Max Wager Limits - Set a limit on the maximum amount you wish to spend for a single wager.
Please note, all limit decreases will take effect immediately, however, if you wish to increase a limit you first must wait till the previous limit expires.
Self-Exclusion
You have the right to enroll in a Self-Exclusion Program. This self-exclusion list is maintained by the Pennsylvania Gaming Control Board and will preclude you from engaging in internet gaming anywhere in the state of Pennsylvania. To self-exclude in Pennsylvania, please visit Pennsylvania Gaming Control Board Office of Compulsive Gambling. For more information, click HERE.
A person who has enrolled in interactive gaming self-exclusion or has otherwise been excluded from interactive gaming activities, and individuals who are under the age of 21, shall not participate in interactive gaming or interactive gaming activities and will have their winnings forfeited and interactive gaming accounts suspended upon violation.
Stay Safe When You Play With Us
Your privacy and protection are important to us. Here are some tips and links to enhance your security.
Reset your password
If you forget your account password, or you suspect that any unauthorized person may know it, you should immediately notify us. You can always reset your password at any time by clicking on any “Forgot Password” link available either on our login page or within your account. We will send a password reset link to your email address. By clicking on that password reset link, and correctly verifying your identity, you will be able to create a new password:
https://myaccount.goldennuggetcasino.com/resetpassword
Enable strong authentication for added account security
You may opt-in for “strong authentication” of your account by logging in and navigating to the preferences page under your account information. With strong authentication, each time you wish to log in to your account, you will receive a text message from us containing a temporary six digit code. You must enter that code during account login to access your account. Click here to opt in:
https://myaccount.goldennuggetcasino.com/accountcenter/security
Keep others away from using your account
Don't forget to lock your device when you're not playing. Remember, letting other people access your Golden Nugget Online Gaming account is strictly prohibited. If another person does use your account, you are responsible for their actions. When logging into your Golden Nugget Online Gaming account, please ensure that your last login time is correct. You can check your last login IP address here. You are also advised to review your financial and gaming transactions in your account details to make sure your account has not been compromised.
Complaints
Got concerns, suggestions, or complaints? Get in touch with us at support@goldennuggetcasino.com. We're always here to help, but if you feel you're not getting the help you need and you’ve exhausted all reasonable means to resolve the complaint with us, you may fill out a PGCB Patron Complaint Form.
Terms & Conditions
In the event of a conflict between information contained in this Patron Protection page and the Terms of Use of Golden Nugget Online Gaming available HERE (the “Terms of Use”), the Terms of Use shall prevail. In the event you would like a copy of the Terms of Use agreed to when you established your gaming account, please contact support@goldennuggetcasino.com. The Privacy Notice is also available for reference here.
Account & Game History
Feel free to obtain your account and game history any time! Log in and go to your account information for details.
Underage Gambling
Underage gambling is a criminal offense. Facilitating someone under the age of 21 to gamble is also against the law. If caught, you’ll be prohibited from gambling online.
Federal Prohibitions/Restrictions
There are several Federal prohibitions and restrictions regarding Internet gaming which include, but are not limited to, 18 U.S.C. §§ 1084 et seq. (the “Wire Act”) and 31 U.S.C. §§ 3163 through 3167 (the “Unlawful Internet Gaming Enforcement Act”).
Mobile Gaming Devices
Be aware, if using a property issued mobile device, connection will be terminated if it is removed from the property boundaries of the casino hotel facility.
Problem Gambling/Safer Play Resources
Your First Step to Change is a collection of self-change toolkits available to the public, free of charge. Many people change their excessive behavior patterns without entering treatment. These toolkits are for individuals who would like help making a change or want information about their own risky behavior. The toolkits help people:
Gain information about addiction-related problems.
Help people evaluate their own addiction-related behavior.
Help to develop change strategies, should they decide that change is the best course.
The BASIS mission is to minimize the addiction’s harmful effects by providing the general public, treatment providers, policy makers and others with access to addiction research. This is a resource provided by the Cambridge Health Alliance, Division on Addiction.
Additional Resources
Counseling Services
If you’re interested in speaking with a professional about a gambling concern, you can click here to schedule an appointment with a professional at Kindbridge Behavioral Health. By clicking the link, you’ll be taken to a third-party site. All site content and services offered by the third-party are outside of DraftKings' control and are utilized at your own discretion.
BetBlocker
Betblocker is a free tool designed to help you control your gaming by blocking access to over 77,000 gaming websites. It can be installed on as many devices as you would like, and you can customize the period of time you wish to be blocked for (1 day minimum, 5 years maximum). BetBlocker also offers a calendar-blocking functionality which allows you to block specific days of the week, month, or year.